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Last Updated: September 7, 2026
At RIG NUTRITION, we want you to feel confident when purchasing from us.
This Refund & Returns Policy explains when refunds, replacements, and returns may be available for products purchased directly through rignutrition.com.
By placing an order through our Website, you acknowledge and agree to the terms of this policy.
We offer a 100-Day Money-Back Guarantee on qualifying first-time purchases.
If you are not satisfied with your first purchase of an eligible RIG NUTRITION product, you may contact us within 100 days of the date your order was delivered to request a refund.
The 100-Day Money-Back Guarantee is intended to allow customers to try our products with confidence.
Approved refunds under this guarantee generally cover the purchase price paid for the eligible product, subject to the terms and exclusions described below.
Unless required otherwise by applicable law, original shipping charges, expedited shipping fees, customs duties, import charges, and similar fees are non-refundable.
To qualify for the 100-Day Money-Back Guarantee, the following conditions must generally be met:
the product must have been purchased directly from rignutrition.com;
the refund request must be submitted within 100 days of the delivery date;
the request must relate to your first qualifying purchase of the applicable product;
you must provide sufficient information for us to locate and verify the order;
and the request must comply with the terms of this Refund & Returns Policy.
We may request information such as:
your full name;
order number;
email address used for the purchase;
product involved;
reason for the refund request;
photographs of the product or packaging where relevant;
and other reasonable information necessary to review the request.
Unless otherwise required by applicable law or expressly stated in a particular promotion, the 100-Day Money-Back Guarantee applies to one qualifying first purchase per customer or household for a given product.
The guarantee is designed to allow new customers to evaluate a product.
It is not intended to provide repeated refunds for recurring, bulk, wholesale, or repeated purchases of the same product.
Subsequent purchases may therefore not qualify for the 100-Day Money-Back Guarantee unless we expressly state otherwise.
Because RIG NUTRITION sells dietary supplements and other consumable products, opened products generally cannot be restocked or resold for hygiene and safety reasons.
For qualifying requests under our 100-Day Money-Back Guarantee, we may not require the return of an opened product.
However, depending on the circumstances, we may reasonably request:
photographs of the product;
photographs of the packaging;
the lot or batch number;
confirmation of how the product was used;
the remaining unused portion;
or the original container or packaging.
We may also request that unused portions or packaging be returned before a refund is approved.
If a return is required, we will provide instructions before you send anything back.
Please do not mail products to our business address without first contacting us and receiving return instructions.
To request a refund, contact:
Please include your:
full name;
order number;
email address associated with the order;
product name;
and a short explanation of the reason for your request.
Providing complete information helps us process your request more efficiently.
Our customer support team generally aims to review refund requests within 2–3 business days, although complex cases may take longer.
Submitting a refund request does not automatically guarantee approval. Each request is reviewed according to this policy and applicable law.
If your refund is approved, the refund will generally be issued to the original payment method used to place the order.
Once processed by RIG NUTRITION, refunds may take approximately 5–10 business days to appear on your account.
The exact timing depends on your bank, credit card issuer, payment processor, and financial institution.
We do not control the time required by your financial institution to post an approved refund after we have submitted it.
If your original payment method is no longer available, please contact us and we will review the available options.
Unless required otherwise by law or unless the order was incorrect because of an error on our part, shipping fees are generally non-refundable.
This includes, where applicable:
standard shipping charges;
expedited shipping charges;
international shipping charges;
customs fees;
import duties;
and taxes or charges collected by customs authorities.
If we made an error with your order, we will review appropriate remedies on a case-by-case basis.
If your order arrives damaged, please contact us within 14 days of delivery.
Email contact@rignutrition.com and provide:
your order number;
your full name;
photographs clearly showing the damaged item;
photographs of the outer packaging if relevant;
and a description of the issue.
Once verified, we may offer, as appropriate:
a replacement;
a reshipment;
or a refund.
The remedy offered may depend on the nature of the damage, product availability, shipping destination, and applicable law.
If you receive a product different from the product you ordered, contact us within 14 days of delivery.
Please do not discard the product or its packaging until our customer support team has reviewed your request.
After verification, we may arrange a replacement, reshipment, or refund at no additional cost to you.
If part of your order is missing, contact us as soon as possible at contact@rignutrition.com.
Please include your order number and identify the missing product.
We may review fulfillment records, package weight, carrier information, or other order records to determine what occurred.
If we confirm that an item was omitted from your shipment, we may send the missing item or issue an appropriate refund.
If your tracking information indicates that your package has not been delivered within the expected delivery timeframe, contact our customer support team.
We may ask you to wait for a reasonable carrier investigation period before a replacement or refund is issued.
Where appropriate, we may contact the shipping carrier, fulfillment partner, or logistics provider to investigate the shipment.
Please note that a package marked as delivered by the carrier may require additional investigation before a refund or replacement is approved.
If tracking shows your order as delivered but you cannot locate it, we recommend first:
checking around the delivery location;
checking with household members;
checking with neighbors where appropriate;
checking building reception or mailrooms;
and contacting the carrier.
If you still cannot locate the package, contact us.
We will review the circumstances and determine what assistance may reasonably be available.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is delayed, returned, lost, or misdelivered because the customer entered an incorrect or incomplete address, RIG NUTRITION may be unable to provide a free replacement or full refund.
If you notice an address error after placing your order, contact us immediately.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Orders that are refused, abandoned, or not collected from a carrier or customs facility may be returned to the sender.
If an order is returned to us, we may refund the eligible product amount after deducting non-refundable shipping charges and any additional costs incurred in connection with the return, to the extent permitted by applicable law.
International customers are responsible for monitoring customs or carrier communications related to their delivery.
International orders may be subject to customs procedures, import duties, local taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient.
RIG NUTRITION does not control customs authorities and cannot guarantee how long customs clearance will take.
Orders delayed by customs are not automatically considered lost.
Customs duties, import taxes, and similar government-imposed charges are generally non-refundable by RIG NUTRITION.
Cancelling a subscription prevents future eligible renewal charges after the cancellation becomes effective.
Cancellation does not automatically cancel or refund an order that has already been successfully charged, processed, or shipped.
However, a subscription shipment may still qualify for a refund where it independently satisfies the requirements of this Refund & Returns Policy.
For additional information regarding recurring orders, please review our Subscription & Auto-Renewal Terms.
If you wish to cancel an order, contact contact@rignutrition.com as soon as possible after placing it.
We will attempt to accommodate cancellation requests where reasonably possible.
However, because orders may enter processing shortly after being placed, we cannot guarantee that an order can be cancelled once fulfillment has begun.
If the order has already shipped, the applicable refund or return provisions of this policy will apply.
Where a return of an unopened product is approved, the item must generally be:
unopened;
unused;
in its original packaging;
and in substantially the same condition in which it was received.
Do not return any product without first obtaining instructions from our customer support team.
Unauthorized returns may not be accepted or identifiable and may therefore delay or prevent processing.
Unless the return is due to:
an incorrect item sent by us;
a verified damaged product;
or another error attributable to RIG NUTRITION,
the customer may be responsible for return shipping costs.
Original shipping costs are generally non-refundable unless otherwise required by law.
We strongly recommend using a tracked shipping method for any approved return.
RIG NUTRITION cannot be responsible for a customer return package that is lost before reaching the designated return facility.
This Refund & Returns Policy applies only to purchases made directly through rignutrition.com.
Products purchased from:
third-party marketplaces;
independent retailers;
unauthorized websites;
resellers;
distributors;
or other third parties
are generally subject to the refund and return policies of the seller from whom the product was purchased.
If you purchased a RIG NUTRITION product from another seller, please contact that seller directly regarding refunds and returns.
Products provided free of charge as part of a promotion, giveaway, bonus offer, bundle incentive, or similar campaign generally have no standalone refundable cash value.
If a refund is issued for a paid bundle that included a promotional product, we may take the terms of the promotion into account when calculating the refundable amount.
Any such adjustment will be made only to the extent permitted by applicable law and the terms disclosed with the promotion.
Gift cards, store credits, promotional credits, or similar non-cash benefits may be non-refundable except where otherwise required by applicable law.
RIG NUTRITION reserves the right, to the extent permitted by applicable law, to deny refund requests where there is reasonable evidence of:
refund fraud;
repeated abuse of the guarantee;
false claims;
manipulation of orders;
duplicate refund requests;
unauthorized resale;
or other abusive conduct.
This provision does not limit any non-waivable consumer rights available under applicable law.
If you believe there is an issue with a charge or order, we encourage you to contact us directly at contact@rignutrition.com so that we have an opportunity to investigate and resolve the matter.
Nothing in this policy limits any legal rights you may have with your bank, payment provider, card issuer, or under applicable consumer protection law.
Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive rights that cannot legally be excluded under applicable consumer protection laws.
If the law applicable to your purchase provides you with rights that are more favorable than the provisions of this policy, those mandatory legal rights will continue to apply.
We may update this Refund & Returns Policy from time to time to reflect changes to our business practices, products, customer service procedures, or legal obligations.
The “Last Updated” date at the top of this page identifies the latest version.
Unless otherwise required by law, the policy applicable to your order will generally be the version in effect at the time of the relevant purchase.
For any questions regarding refunds, returns, replacements, damaged products, or your order, please contact:
Rignutrition LLC
8206 Louisiana Blvd NE
STE A #6686
Albuquerque, NM 87113
United States
Email: contact@rignutrition.com
Website: rignutrition.com